Refund Policy
Reading on Accountants.ng is free. You pay only for downloadable PDF and Word study files, sold as a whole course or as a level bundle. This policy explains when we refund you. Accountants.ng is operated by Zaicon Digital Technologies.
1. What you are buying
Your payment gives you access, for 12 months from the date of payment, to download the PDF and Word files of every topic in the course or level you bought. Files are produced by us, delivered immediately from your dashboard, and carry your name and email. They are licensed to you for your own study only. Please do not copy, share, resell or upload them.
2. When we refund you in full
- Duplicate payment. You were charged more than once for the same order. We refund the extra payment.
- No access after payment. You paid, but your files did not appear, and we could not fix it within 3 working days.
- Faulty files. A file is damaged or will not open on a normal device, and we could not give you a working copy within 5 working days.
- Change of mind within 7 days. You ask within 7 days of paying and have not downloaded any file from that purchase.
- Wrong course. You bought the wrong course and have not downloaded anything. We will refund you or swap it for the right one, whichever you prefer.
3. When we do not refund
- You have downloaded files from the purchase, unless section 2 (duplicate payment, no access or faulty files) applies.
- You ask more than 7 days after paying, unless section 2 applies.
- Your access period has ended.
- The result of an exam, or a change to the exam body syllabus after you bought.
- The files were shared, resold or uploaded, or the account was misused. We may also end access in that case.
4. Level bundles bought with credit
If part of a level bundle was paid for with credit from a course you bought earlier, we refund only the money you paid in that order. Your earlier course access is restored for the time that was left on it.
5. Payments that show as pending
Card payments confirm within seconds. Bank transfers can take a few minutes. If you were debited and your files do not appear within 24 hours, Contact us with your order reference and we will check the payment with Paystack and either unlock your files or refund you.
6. How to ask for a refund
Contact us from the email address on your account and give your order reference (it starts with AN- and is on your receipt and in your dashboard) and a short reason. We reply within 2 working days and decide within 5 working days.
7. How we pay you back
Refunds go back to the card, bank account or channel you paid with, in naira, through Paystack. Your bank may take 5 to 10 working days to show it. When a refund is made, access to the refunded files ends and you agree to delete the copies you downloaded.
8. Your legal rights
Nothing in this policy limits any right you have under Nigerian consumer protection law.
Our notes are written by Accountants.ng. © 2026 Accountants.ng, operated by Zaicon Digital Technologies. All rights reserved. Accountants.ng is not published or endorsed by ICAN. See also our Terms of Use and Privacy Policy.